Words that hurt: 10 overused terms to remove from your résumé

There are certain résumé words and phrases that have become so ubiquitous they do little more than induce yawns and eye rolls from hiring managers. Employers are so accustomed to hearing from "team players" and "problem solvers," for example, that those descriptions are now essentially meaningless. To distinguish yourself from your competitors, you'll need to cut the clichés – or at least expand upon them with concrete details that back up your claims.

Robert Half recently asked more than 1,300 managers at companies across the United States and Canada to name the most overused résumé phrases. Based on our survey findings, here are 10 terms to retire:

1. Hard worker
Nothing causes a hiring manager's eyes to glaze over faster than seeing this hollow descriptor. Why? Because virtually all applicants – even the least-motivated clock-watchers – claim to work hard.
To impress a prospective employer, you'll need to explain exactly how you've gone the extra mile. Do you regularly meet aggressive deadlines, handle a high volume of projects, exceed ambitious targets or volunteer to tackle tasks outside your role?

2. Self-starter
Companies seek astute candidates who can get off to a strong start without excessive managerial direction and handholding. (In another Robert Half survey, managers cited mastering new processes and procedures as the greatest challenge when starting a new job.)
Unfortunately, simply saying you're a "self-starter" won't convince anyone of your initiative, resourcefulness or ability to quickly make meaningful contributions. Instead, illustrate how you've thrived when managing important projects with little or no supervision.

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3. Team player 
This term is the cliché of clichés. Working well with others is imperative, but get specific. Spell out the ways you've collaborated with colleagues. Did you dive in to help an overwhelmed coworker deliver a high-priority project or lead a key cross-departmental initiative?

4. Highly qualified
When it comes to your qualifications, show, don't tell. Skip this empty expression and describe what you'll bring to the position. Whenever possible, quantify your biggest achievements (think about money you've generated or saved your employers, for instance).
In addition, emphasize your most pertinent skills and certifications. Researching the firm and doing a careful reading of the job posting can help you determine which aspects of your background to focus on.

5. Dynamic
What does this well-worn term really mean? That you're bursting with innovative ideas and positive energy? If true, just say that. Characterizing yourself as "dynamic" is boastful and sounds unnatural. Unless you regularly don a cape as part of a crime-fighting duo, you can safely banish blasé buzzwords such as this.

6. Problem solver
While being a "problem solver" beats being a "problem creator," employers want tangible evidence of your effectiveness. What specific solutions have you devised? How have you overcome hurdles? Have you helped your boss or colleagues out of jams or streamlined workflow inefficiencies?

7. Reliable
Don't waste space touting "strengths" that are basic requirements of any job, such as reliability. It's expected that you – and every other potential hire – will be dependable. Showing up on time and doing your work isn't worth bragging about. After all, anything short of reliable would be unacceptable. Delete it.

8. Familiar with
Many job seekers rely on this ambiguous phrase to obscure a lack of in-depth knowledge in a particular area. For instance, a person can technically claim to be familiar with a software program they've used just once.
This type of wishy-washy wording raises red flags. It won't give employers any sense of your level of expertise, but it will dilute the impact of your more relevant core competencies.

9. Flexible
Change is the only constant today. As such, companies seek versatile professionals who'll adjust easily to new situations. But go a step beyond merely referring to yourself as flexible. Underscore your adaptability by explaining how you successfully responded to a major change at work or deftly dealt with unpredictable aspects of your job.

10. People person
Interpersonal skills are critical for most positions. Employers value professionals who can communicate effectively and build camaraderie with a diverse array of internal and external contacts. Cite examples of how you won over a challenging coworker, client or customer, or helped a group of stakeholders reach a consensus.
The bottom line is that clichés aren't memorable, powerful or persuasive. While there's nothing inherently wrong with the skills and traits listed above, they alone won't deepen an employer's understanding of who you are and what you offer. Stop using generic content as a crutch and embrace clear and specific information instead. As a job seeker, it just might be the most "dynamic" thing you can do.

5 things to leave off your résumé

It's never easy to figure out what to put on your résumé. What will that one line be that hooks the hiring manager? Will the way it's formatted affect the decision? You may think that it's safer to err on the side of including more, but if you load your résumé with unnecessary fluff, it could guarantee your place in the reject pile.

Here are five things you should consider leaving off of your résumé:

1. Objective statement: Objective statements, which usually start with, "I'm looking for a job that..." have long been considered passé. Employers aren't reviewing your résumé to find out what you want in a job; they want the résumé to tell them why they should want you. If you're going to include a statement at the top, make it a personal summary that acts as a condensed version of your elevator pitch. It should touch on your top skills and any major achievements worth highlighting.

2. References available upon request: Including a list of references or the statement, "References available upon request," isn't necessary, because it's expected that you have references, should an employer request them. Instead of taking up valuable space, create a separate document that lists your references and their contact information, and have it ready to email or hand out as needed.

3. Outdated or irrelevant information: Résumés are about quality, not quantity. Hiring managers don't have time to read through three pages' worth of positions held, dating back to when you were a dog sitter in high school. Consider removing any experience that is more than a decade old, especially if it's not applicable to the position for which you're applying. Focus instead on experience and education that show you're relevant and up to date on the newest skills and technology.
4. Personal attributes: Unless you're applying for a modeling job or another position where looks are a factor, leave your picture off your résumé. Most employers shouldn't -- and legally can't -- care about your appearance; they just want to know why you'd be good for the job. The same goes for listing personal attributes, such as your height, weight, race or age.

5. False claims: This should go without saying, but inaccuracies or over-embellished education or experience have no place on a résumé. Besides running the risk of getting caught (were an employer to do a background check, talk to references or conduct a social-media search), why would you want a job if you're not adequately prepared for it? If you don't know what you're doing, the jig will be up quickly, and you'll just find yourself jobless again and having burned important bridges.